Getting parts for your car
Returns Policy
WHAT can be returned?
We accept returns for most products purchased from our store. However, there may be some restrictions on certain items. Please refer to our specific product listings or contact our customer service for more information on product eligibility for returns.
WHEN do items need to be returned by?
Items must be returned within 7 days of the purchase date. Beyond this time frame, unfortunately, we cannot accept returns.
WHERE do items need to be returned to?
Please return the items to our store located at: 397 Somerville Rd, West Footscray, 3012
HOW do customers return items?
To initiate a return, please follow these steps:
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Contact our customer service team either by phone or email to inform them about your intention to return the item. Provide them with your order details, including the order number and the specific product(s) you wish to return.
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Our customer service team will guide you through the return process and provide any necessary instructions.
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Package the item(s) securely and bring them to our store at the address mentioned above.
SHIPPING for returns?
Original shipping rates are non-refundable. Return shipping cost has to be covered by customer.
CREDIT for returns?
For returned items, we typically provide customers with a refund in the original form of payment. Once we receive and process the returned item, we will initiate the refund. Please note that it may take some time for the refund to reflect on your account, depending on your financial institution's processing times.
Instore return option?
Yes, we do offer an instore return option. However do note the return steps above and contact us before you bring the part / s for return.
You can return the items to our store located at 397 Somerville Rd, West Footscray, 3012. Our friendly staff will assist you with the return process and ensure a smooth experience.
Packing materials?
While it is not mandatory, we highly recommend returning the items in their original packaging, along with all the included accessories and documentation. Returning items in their original packaging helps protect them during transit and ensures a smoother return process. However, if the original packaging is unavailable, please ensure that the items are packaged securely to prevent any damage during return shipping.
